Junior Service Support Engineer
Job Description
**Job Summary**
We are looking for a Junior Service Support Engineer to join our engineering pipeline. This role is ideal for early‑career engineers who want hands‑on experience working with real‑world energy and industrial systems. The position includes significant field work, supporting commissioning, troubleshooting, and system validation at customer sites while collaborating with engineering teams to improve product performance.
**Responsibilities**
**Field Operations (50%\+ Travel)**
* Perform on\-site commissioning, troubleshooting, and maintenance of EKU systems
* Inspect and replace hardware components such as sensors, harnesses, and LV/MV equipment
* Support controller and HMI checks, configuration, and software updates
* Verify connectivity and network integration (edge devices, LTE, gateways)
* Represent EKU professionally during customer interactions
**Engineering \& Product Support**
* Assist engineering teams with system validation and testing
* Prepare service documentation and technical reports
* Support issue tracking and technical investigations using internal systems
* Collaborate with manufacturing and validation programs
**Continuous Improvement**
* Document field issues and root causes
* Provide technical feedback to engineering and product teams
* Help identify opportunities for service improvements and product enhancements
**Qualifications**
* Engineering Degree (Electrical, Electronics, Mechatronics, Mechanical, Controls, Petroleum, or related field)
* Early‑career engineer or final‑year student
* Strong interest in field work and hands‑on troubleshooting
* Willingness to travel 50% or more
* Strong communication and documentation skills
* Ability to work in industrial environments (energy, power, heavy equipment, oil \& gas, etc.)
Job Type: Full\-time
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Ability to Commute:
* Spring, TX 77380 (Preferred)
Ability to Relocate:
* Spring, TX 77380: Relocate before starting work (Preferred)
Work Location: In person
We are looking for a Junior Service Support Engineer to join our engineering pipeline. This role is ideal for early‑career engineers who want hands‑on experience working with real‑world energy and industrial systems. The position includes significant field work, supporting commissioning, troubleshooting, and system validation at customer sites while collaborating with engineering teams to improve product performance.
**Responsibilities**
**Field Operations (50%\+ Travel)**
* Perform on\-site commissioning, troubleshooting, and maintenance of EKU systems
* Inspect and replace hardware components such as sensors, harnesses, and LV/MV equipment
* Support controller and HMI checks, configuration, and software updates
* Verify connectivity and network integration (edge devices, LTE, gateways)
* Represent EKU professionally during customer interactions
**Engineering \& Product Support**
* Assist engineering teams with system validation and testing
* Prepare service documentation and technical reports
* Support issue tracking and technical investigations using internal systems
* Collaborate with manufacturing and validation programs
**Continuous Improvement**
* Document field issues and root causes
* Provide technical feedback to engineering and product teams
* Help identify opportunities for service improvements and product enhancements
**Qualifications**
* Engineering Degree (Electrical, Electronics, Mechatronics, Mechanical, Controls, Petroleum, or related field)
* Early‑career engineer or final‑year student
* Strong interest in field work and hands‑on troubleshooting
* Willingness to travel 50% or more
* Strong communication and documentation skills
* Ability to work in industrial environments (energy, power, heavy equipment, oil \& gas, etc.)
Job Type: Full\-time
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Ability to Commute:
* Spring, TX 77380 (Preferred)
Ability to Relocate:
* Spring, TX 77380: Relocate before starting work (Preferred)
Work Location: In person
Posted: 2026-03-19