Manager of Customer Success
Required Skills
Job Description
**MANAGER OF CUSTOMER SUCCESS****JOB DESCRIPTION**
**Department**: Business Development**Job Status**: Full\-Time**FLSA Status**: Salary, Exempt**Reports To**: Director of Business Development**Location**: Remote, Office: EVO \& Client**Travel Required**: 25% \- 75%**Schedule**: Monday \- Friday, 8 a.m. \- 5 p.m.**Positions Supervised**: Customer Success Engineers, Commercial Assurance Team Engineers **POSITION SUMMARY**: As Manager of Customer Success, you will use your technical knowledge and commercial experience along with your interpersonal skills to lead a high\-performing team of Customer Success Engineers (CSEs) and drive strategic value across our partner network. In this role, you will play a critical role in elevating customer engagement, ensuring success of strategic projects, leading proactive partner engagements, and ensuring overall partnership success customers’ long\-term goals **ESSENTIAL FUNCTIONS**: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.") **Team Leadership \& Development**
* Lead, coach, and mentor a team of Customer Success Engineers, fostering professional growth and operational excellence.
* Establish and track team KPIs and performance metrics that align with company goals.
* Promote a culture of accountability, collaboration, and continuous improvement.
**Strategic Customer Oversight**
* Oversee strategic alignment across customer accounts, ensuring that CSEs are proactively driving partner objectives and value delivery.
* Serve as an escalation point for key accounts, helping resolve challenges and maximize customer satisfaction.
* Support CSEs in managing commercial engagements, pricing discussions, and strategic initiatives with senior customer stakeholders.
**Cross\-Functional Coordination**
* Act as the liaison between the CSE team and internal departments (e.g., Engineering, Operations, Digital Technology, and Supply Chain).
* Champion the Voice of the Customer (VoC) internally, helping shape product roadmaps, service enhancements, and operational priorities.
**Economic Analysis**
* Review economic analyses and business cases to ensure clear articulation of value creation and ROI capture for the organization.
* Drive the implementation of tools, systems, and best practices that streamline economic analysis and improve accuracy
**Customer Success Strategy**
* Design and execute customer success strategies that improve retention, customer health, and overall account growth.
* Ensure all customers receive consistent, best\-in\-class support tailored to their strategic goals (e.g., emissions reduction, efficiency, digitization).
* Perform other duties as assigned to assist with successful operations and business continuity.
Identify opportunities for expanding customer engagement and influence future service offerings based on emerging needs.
**POSITION REQUIREMENTS**
* Must be legally authorized to work in the United States without the need for sponsorship.
* Must be at least 18 years of age or older.
* Successfully passes all applicable general pre\-employment testing including but not limited to: background check, pre\-employment drug screening, pre\-employment fit tests, pre\-employment aptitude and/or competency assessment(s).
* Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
**EDUCATION/EXPERIENCE LEVEL*** Bachelor of Science in Engineering, or equivalent technical field required. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree.
* 10\+ years of hydraulic fracturing experience, preferably with electric and/or turbine activities
* Prior business development experience, in\-house experience, and/or leadership training
**QUALIFICATIONS, SKILLS, COMPETENCIES AND ABILITIES*** Strong interpersonal communication, desire to build and maintain relationships
* Ownership of the communication between EVO and respective partner(s)
* Proficient use of Microsoft Office, digital tools, apps, and other advanced software, including but
not limited to effective competency and communication via Microsoft Teams
* Desire and ability to innovate, both internally and in our partnerships
* Lead collaboratively with influence to accomplish key initiatives
* Self\-motivated and ability to work independently
* Ability to effectively multitask and pay attention to detail
* Strong verbal and written communication skills
**QUALIFICATIONS FOR ADVANCEMENT*** Demonstrated exceptional interdepartmental problem solving and communication.
* Proven ability to create, develop, and lead relationships between EVO and its partners.
* Lead successful initiatives that lead to Consistent, Best\-in\-Class Organizatio
**Department**: Business Development**Job Status**: Full\-Time**FLSA Status**: Salary, Exempt**Reports To**: Director of Business Development**Location**: Remote, Office: EVO \& Client**Travel Required**: 25% \- 75%**Schedule**: Monday \- Friday, 8 a.m. \- 5 p.m.**Positions Supervised**: Customer Success Engineers, Commercial Assurance Team Engineers **POSITION SUMMARY**: As Manager of Customer Success, you will use your technical knowledge and commercial experience along with your interpersonal skills to lead a high\-performing team of Customer Success Engineers (CSEs) and drive strategic value across our partner network. In this role, you will play a critical role in elevating customer engagement, ensuring success of strategic projects, leading proactive partner engagements, and ensuring overall partnership success customers’ long\-term goals **ESSENTIAL FUNCTIONS**: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.") **Team Leadership \& Development**
* Lead, coach, and mentor a team of Customer Success Engineers, fostering professional growth and operational excellence.
* Establish and track team KPIs and performance metrics that align with company goals.
* Promote a culture of accountability, collaboration, and continuous improvement.
**Strategic Customer Oversight**
* Oversee strategic alignment across customer accounts, ensuring that CSEs are proactively driving partner objectives and value delivery.
* Serve as an escalation point for key accounts, helping resolve challenges and maximize customer satisfaction.
* Support CSEs in managing commercial engagements, pricing discussions, and strategic initiatives with senior customer stakeholders.
**Cross\-Functional Coordination**
* Act as the liaison between the CSE team and internal departments (e.g., Engineering, Operations, Digital Technology, and Supply Chain).
* Champion the Voice of the Customer (VoC) internally, helping shape product roadmaps, service enhancements, and operational priorities.
**Economic Analysis**
* Review economic analyses and business cases to ensure clear articulation of value creation and ROI capture for the organization.
* Drive the implementation of tools, systems, and best practices that streamline economic analysis and improve accuracy
**Customer Success Strategy**
* Design and execute customer success strategies that improve retention, customer health, and overall account growth.
* Ensure all customers receive consistent, best\-in\-class support tailored to their strategic goals (e.g., emissions reduction, efficiency, digitization).
* Perform other duties as assigned to assist with successful operations and business continuity.
Identify opportunities for expanding customer engagement and influence future service offerings based on emerging needs.
**POSITION REQUIREMENTS**
* Must be legally authorized to work in the United States without the need for sponsorship.
* Must be at least 18 years of age or older.
* Successfully passes all applicable general pre\-employment testing including but not limited to: background check, pre\-employment drug screening, pre\-employment fit tests, pre\-employment aptitude and/or competency assessment(s).
* Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
**EDUCATION/EXPERIENCE LEVEL*** Bachelor of Science in Engineering, or equivalent technical field required. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree.
* 10\+ years of hydraulic fracturing experience, preferably with electric and/or turbine activities
* Prior business development experience, in\-house experience, and/or leadership training
**QUALIFICATIONS, SKILLS, COMPETENCIES AND ABILITIES*** Strong interpersonal communication, desire to build and maintain relationships
* Ownership of the communication between EVO and respective partner(s)
* Proficient use of Microsoft Office, digital tools, apps, and other advanced software, including but
not limited to effective competency and communication via Microsoft Teams
* Desire and ability to innovate, both internally and in our partnerships
* Lead collaboratively with influence to accomplish key initiatives
* Self\-motivated and ability to work independently
* Ability to effectively multitask and pay attention to detail
* Strong verbal and written communication skills
**QUALIFICATIONS FOR ADVANCEMENT*** Demonstrated exceptional interdepartmental problem solving and communication.
* Proven ability to create, develop, and lead relationships between EVO and its partners.
* Lead successful initiatives that lead to Consistent, Best\-in\-Class Organizatio
Posted: 2026-03-27