Senior Solutions Engineer (Pre Sales) - USA: in any state (Remote)
Job Description
**Location:** **United States** \- in any state (**Remote**)
**Employment Type:** Full‑time
**Reporting to**: VP of Sales
**Technical** Mentorship: Principal Solutions Architect
**Travel:** \< 25% (North America)
**About WISI / The Role**
Join WISI’s collaborative and customer‑focused Sales organization as a Senior Solutions Engineer (Pre\-Sales), supporting customer engagements across North America through advanced technical discovery, solution planning, and production deployment support.
This role is designed for an experienced professional with deep domain expertise who can operate independently while partnering closely with the Principal Solutions Architect, who will continue to set overall technical standards, solution direction, and priorities. The Senior Solutions Engineer (Pre\-Sales) is trusted to lead complex customer engagements, apply sound judgment, and represent WISI’s carrier‑grade solutions with confidence and credibility.
**Purpose of the Role**
The Senior Solutions Engineer (Pre\-Sales) supports customer engagements by applying deep technical expertise in Linux, networking, video workflows, and WISI solutions to define requirements, design solutions, and support successful deployment.
This role is accountable for running effective technical discovery, identifying efficiencies and opportunities within customer workflows, and translating those insights into well‑designed, well‑documented solutions. Through trusted customer relationships, the Senior Solutions Engineer (Pre\-Sales) contributes directly to both near‑term project success and long‑term commercial opportunity.
**Functional Accountabilities**
**Sales Systems \& Process**
* Accurately document customer interactions, technical discussions, evaluations, and follow‑up actions in HubSpot after significant meetings and activities
* Maintain pre‑sales activities and customer engagements in HubSpot with a high level of accuracy and discipline
* Ensure technical inputs, documentation, and customer records are complete, clear, and suitable for downstream sales and delivery teams
**Customer \& Technical Engagement**
* Lead technical discovery sessions with customers to gather, clarify, and validate complex requirements
* Participate in and often lead customer meetings, calls, and on‑site engagements to establish technical confidence and trust
* Apply advanced consultative listening skills to uncover implicit requirements, constraints, risks, and opportunities within customer environments
**Solution Support \& Documentation**
* Design and recommend solution architectures aligned to customer goals, technical requirements, and operational realities
* Produce high‑quality block diagrams, technical documentation, and solution summaries using Visio, Word, and PowerPoint
* Ensure solution documentation is accurate, validated with the customer, and suitable for internal execution and support
**Collaboration \& Delegated Work**
* Partner closely with the Principal Solutions Architect, receiving technical direction while independently executing assigned customer initiatives
* Collaborate effectively with Sales, Product Management, and Technical Support to resolve issues and support customer success
* Escalate risks, gaps, or ambiguities appropriately and contribute constructively to shared outcomes
**Proof of Concept \& Evaluation Support**
* Lead or heavily support proof‑of‑concept and evaluation activities, including requirements definition, configuration guidance, and validation
* Define evaluation success criteria jointly with customers and internal teams
* Document evaluation outcomes and contribute to recommendations for next steps or production deployment
**Learning \& Professional Contribution**
* Apply prior experience to accelerate solution design and customer understanding
* Stay current with evolving technologies, customer architectures, and industry trends
* Contribute practical, real‑world insights to improve internal processes, documentation standards, and solution consistency over time
**Key Competencies**
**Technical \& Product Capability**
* Deep, hands‑on expertise in Linux environments and common administration and troubleshooting toolsets
* Strong networking knowledge, including routing, switching, diagnostics, and real‑world customer environments
* Proven ability to conceptualize and troubleshoot complex video and IP‑based workflows
**Communication \& Listening Skills**
* Strong written and verbal communication skills with the ability to clearly explain complex technical concepts to both technical and non‑technical audiences
* Demonstrates disciplined discovery practices through thoughtful questioning and active listening
* Communicates confidently and professionally with customers, peers, and internal stakeholders
**Analytical \& Problem‑Solving Skills**
* Methodical and structured problem‑solving approach, particularly in ambiguous
**Employment Type:** Full‑time
**Reporting to**: VP of Sales
**Technical** Mentorship: Principal Solutions Architect
**Travel:** \< 25% (North America)
**About WISI / The Role**
Join WISI’s collaborative and customer‑focused Sales organization as a Senior Solutions Engineer (Pre\-Sales), supporting customer engagements across North America through advanced technical discovery, solution planning, and production deployment support.
This role is designed for an experienced professional with deep domain expertise who can operate independently while partnering closely with the Principal Solutions Architect, who will continue to set overall technical standards, solution direction, and priorities. The Senior Solutions Engineer (Pre\-Sales) is trusted to lead complex customer engagements, apply sound judgment, and represent WISI’s carrier‑grade solutions with confidence and credibility.
**Purpose of the Role**
The Senior Solutions Engineer (Pre\-Sales) supports customer engagements by applying deep technical expertise in Linux, networking, video workflows, and WISI solutions to define requirements, design solutions, and support successful deployment.
This role is accountable for running effective technical discovery, identifying efficiencies and opportunities within customer workflows, and translating those insights into well‑designed, well‑documented solutions. Through trusted customer relationships, the Senior Solutions Engineer (Pre\-Sales) contributes directly to both near‑term project success and long‑term commercial opportunity.
**Functional Accountabilities**
**Sales Systems \& Process**
* Accurately document customer interactions, technical discussions, evaluations, and follow‑up actions in HubSpot after significant meetings and activities
* Maintain pre‑sales activities and customer engagements in HubSpot with a high level of accuracy and discipline
* Ensure technical inputs, documentation, and customer records are complete, clear, and suitable for downstream sales and delivery teams
**Customer \& Technical Engagement**
* Lead technical discovery sessions with customers to gather, clarify, and validate complex requirements
* Participate in and often lead customer meetings, calls, and on‑site engagements to establish technical confidence and trust
* Apply advanced consultative listening skills to uncover implicit requirements, constraints, risks, and opportunities within customer environments
**Solution Support \& Documentation**
* Design and recommend solution architectures aligned to customer goals, technical requirements, and operational realities
* Produce high‑quality block diagrams, technical documentation, and solution summaries using Visio, Word, and PowerPoint
* Ensure solution documentation is accurate, validated with the customer, and suitable for internal execution and support
**Collaboration \& Delegated Work**
* Partner closely with the Principal Solutions Architect, receiving technical direction while independently executing assigned customer initiatives
* Collaborate effectively with Sales, Product Management, and Technical Support to resolve issues and support customer success
* Escalate risks, gaps, or ambiguities appropriately and contribute constructively to shared outcomes
**Proof of Concept \& Evaluation Support**
* Lead or heavily support proof‑of‑concept and evaluation activities, including requirements definition, configuration guidance, and validation
* Define evaluation success criteria jointly with customers and internal teams
* Document evaluation outcomes and contribute to recommendations for next steps or production deployment
**Learning \& Professional Contribution**
* Apply prior experience to accelerate solution design and customer understanding
* Stay current with evolving technologies, customer architectures, and industry trends
* Contribute practical, real‑world insights to improve internal processes, documentation standards, and solution consistency over time
**Key Competencies**
**Technical \& Product Capability**
* Deep, hands‑on expertise in Linux environments and common administration and troubleshooting toolsets
* Strong networking knowledge, including routing, switching, diagnostics, and real‑world customer environments
* Proven ability to conceptualize and troubleshoot complex video and IP‑based workflows
**Communication \& Listening Skills**
* Strong written and verbal communication skills with the ability to clearly explain complex technical concepts to both technical and non‑technical audiences
* Demonstrates disciplined discovery practices through thoughtful questioning and active listening
* Communicates confidently and professionally with customers, peers, and internal stakeholders
**Analytical \& Problem‑Solving Skills**
* Methodical and structured problem‑solving approach, particularly in ambiguous
Posted: 2026-04-30