Asst General Manager
Job Description
Description:
**JOB SUMMARY**
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of
the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving
hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.
**QUALIFICATION STANDARDS**
**Education \& Experience:**
* At least 5 years progressive experience in a Rooms or F\&B department Hotel; or a 4\-year college degree and at least 2 to 3 years experience in a Rooms or F\&B department at a Hotel; or a 2\-year college degree and at least 3 to 4 years of experience in a Rooms or F\&B department at a Hotel.
* Previous supervisory experience required.
* Must be proficient in Windows Operating Systems.
**Physical requirements:**
* Long hours sometimes required. Typically a 50 hour workweek.
* Light work \- Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
**Mental requirements:**
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high\-pressure situations.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
* Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
* Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Must be able to convey information and ideas clearly.
Requirements:
**DUTIES \& FUNCTIONS**
**Essential:**
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
* Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include compliance with Avion Hospitality’s dress code and wearing a nametag when working (per brand standards)
* Comply and ensure adherence to Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR \& First Aid.
* Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food \& Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
* Use competencies from Avion \& Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
* Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on\-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members.
* Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate\-approved training programs. Participate in (at a minimum) bi\-weekly one\-on\-one's with the Department Heads to facilitate personnel development.
* Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
* Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
* Participate in required M.O.D. coverage as scheduled.
* Ensure that training in service standards is taking place in each department using the steps to effective training.
* Ensure recruiting, hiring and training for Guest Services based on occupancy
* Ensure weekly meetings with Front Desk to address oversell settings and react accordingly
* Oversee AR/AP, payroll, month end, etc.
* Assist in creating a positive team\-oriented environment that focuses on the guest, through employee development and motivation.
* Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
* Ensure that employees are at all times attentive, friendly, courteou
**JOB SUMMARY**
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of
the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving
hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.
**QUALIFICATION STANDARDS**
**Education \& Experience:**
* At least 5 years progressive experience in a Rooms or F\&B department Hotel; or a 4\-year college degree and at least 2 to 3 years experience in a Rooms or F\&B department at a Hotel; or a 2\-year college degree and at least 3 to 4 years of experience in a Rooms or F\&B department at a Hotel.
* Previous supervisory experience required.
* Must be proficient in Windows Operating Systems.
**Physical requirements:**
* Long hours sometimes required. Typically a 50 hour workweek.
* Light work \- Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
**Mental requirements:**
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high\-pressure situations.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
* Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
* Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Must be able to convey information and ideas clearly.
Requirements:
**DUTIES \& FUNCTIONS**
**Essential:**
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
* Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include compliance with Avion Hospitality’s dress code and wearing a nametag when working (per brand standards)
* Comply and ensure adherence to Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR \& First Aid.
* Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food \& Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
* Use competencies from Avion \& Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
* Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on\-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members.
* Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate\-approved training programs. Participate in (at a minimum) bi\-weekly one\-on\-one's with the Department Heads to facilitate personnel development.
* Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
* Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
* Participate in required M.O.D. coverage as scheduled.
* Ensure that training in service standards is taking place in each department using the steps to effective training.
* Ensure recruiting, hiring and training for Guest Services based on occupancy
* Ensure weekly meetings with Front Desk to address oversell settings and react accordingly
* Oversee AR/AP, payroll, month end, etc.
* Assist in creating a positive team\-oriented environment that focuses on the guest, through employee development and motivation.
* Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
* Ensure that employees are at all times attentive, friendly, courteou
Posted: 2026-03-19